Trust is a valuable objective of our business relationships, it is the foundation of a sustainable marketplace. Managing the quantity and quality of relationships and conversations on the web requires a sophistication of competencies. Whilst a combination of metrics, statistics, monitoring software reveal and manage trends, the ultimate arbiter of quality is...

“So let us begin anew —- remembering on both sides that civility is not a sign of weakness, and sincerity is always subject to proof.” ~ John F. Kennedy Civility is defined as ‘Formal politeness and courtesy in behavior or speech’.   Civil society, civic culture, and social capital are all important for strengthening democracy...

Physicist, David Bohm once said that society is based on shared meaning, which constitutes the culture. This shared meaning is the “glue” or the “cement” that holds society together. Shared meaning is necessary for society to function properly and for it to survive. In his essay Dialogue and Coherence, William van den Heuvel...

Where is the road map and directions for navigating the complexities of interpersonal relationships? Literacy is more than acquiring a set of skills.  Literacy is the capability, confidence and competency we apply and evolve in a changing environment. To use a common example.  We develop the skill  to understand spoken words at an early age. We develop...

Knowledge-based organizations base their competitiveness on knowledge and specific knowledge-related capabilities. The nature of knowledge is an important determinant enhancing understanding of firm behaviour and related organizing. An overview of trust and trust building in networks delivered by Kirsimarja Blomqvist from Lappeenranta University of...