“So let us begin anew —- remembering on both sides
that civility is not a sign of weakness,
and sincerity is always subject to proof.”

~ John F. Kennedy

Civility is defined as ‘Formal politeness and courtesy in behavior or speech’.   Civil society, civic culture, and social capital are all important for strengthening democracy and enabling conflict resolution.

What is Social Capital?

While social capital is ” an instantiated informal norm that promotes cooperation between two or more individuals” (Francis Fukuyama) , it cannot in a community of diversity without a foundation in civility. Cultivating civility is an integral element of social capital because it fosters good relationship where ever you engage.

Through civility we behave altruistically,  extending courtesy to one another, creating trust.  The radius of trust is founded on consistency and quality of interpersonal exchange. Every point of engagement is an opportunity to demonstrate civility and more.

Part of our learning modules, RMI has a created a model of mindfulness we call ”The Diamond Rule’.

Respect

Honesty

Accountability

Boundaries

Responsibility

Trust

Reciprocality

Altruism

Unless enculturing civility becomes an initiative educationally, corporately and communally, there will little opportunity to grow trust amongst communities.

In his  book,  A World Waiting to be Born,  M. Scott Peck examines the concept of community by referring to his own philosophy and applying the ideas  to corporate backgrounds. The book explores  self-absorption  and the destructive aspects of materialism which have become part of our  behavioral norms. Peck  proposes a variety of philosophies to help address these challenges.

‘We human beings have often been referred to as social animals. But we are not yet community creatures. We are impelled to relate with each other for our survival. But we do not yet relate with the inclusivity, realism, self-awareness, vulnerability, commitment, openness, freedom, equality, and love of genuine community.’

M Scott Peck

Facebook’s social context ads collect data on our likes and scans our content for  keywords.  This information is used to generate the ads on the right hand side of  the facebook page.   Google has been showing us context sensitive ads for many years now.

The difference in Facebook  is, that your context sensitive ads are being shown to  your network  with the intention of generating activity within your social group.  Along with the ad,  are the names of  your friends who have clicked the like button or generated some sort of social action, demonstrating an engagement with the item being promoted.  The Facebook equivalent of word of mouth advertising.

Social Networks are more valuable when there is activity along the nodes. Activity indicates emotional resonance, you have been moved  to take some action.  It is like participating in a conversation.  If you are not activley engaged you will listen quietly,  when something resonates with you, you will interject with a comment or ask a question.

Knowing what is able to trigger activity  in a social network is valuable.

A friend connection indicates you have a relationship.  The nature of that relationship can be determined by the information you have provided.   The  people in your network may be colleages, school chums or family. The aggregate of  what you and your friends value along with all the other information you have shared paints a picture of your shared culture.

What facebook is collecting is our values.   What do we value enough to like, follow a link, post on a wall or mention in our status messages.   The information can be used to track the changes in our cultural value systems.  As our culture changes so does our behavior.  According to  Peter Kruse, a German professor and psychologist.   There is a time  lag  between  our culture as expressed by our values and our behavior.  So if my friends and I impulsively agree that an iced mocha looks yummy.  We are likely to follow up with a purchase someday.

We know that social networks can have powerful effect.   Valdis Krebs’ case studies explore the role of our social networks in influencing  smoking cessation, obesity and divorce.    He has shown that Social Network Analysis  can  uncloak  the connections in the 911 terrorist plot and analyze the relationship dynamics of large companies.

We create culture.    Facebook collects it.

Imagine what we could do with it.

Partial notes from the video:

The most interesting part of reducing complexity is culture.  It is not the individual brain but it is already the sum of the individual brains.   When I`m looking at the individual brain.  I`m talking more or less abot the limbic system…

All these values … are in the value system of the limbic system.  This is absolutely  unconscious more or less and gives me the ability to decide without rational analysis.  I am in a very complex situation,  I am doing something and I`m doing this on the basis of all the intuitive knowledge of my own life…

The cultural value system is stabilizing the decision making process, not of one person but of groups of persons.  This is what the culture is all about.  Culture has the task to stabilizing people enough to  be able to interact, to be able to cooperate…

There are these underlying streams of value systems that are fare more stable.  So when I’m ready to measure the changing value system in the culture.  I’m two or three years ahead of behavior.  If you can get access to this data you can reduce complexity in the sense of anticipation not just the moment you are looking at…

Measuring the dynamics of the value system of groups.  Culture is nothing more than a word for this.  So when we are sharing value systems – we are sharing the culture.

We are able to understand each other.

How to navigate the social collective.

Our  inner dialogue has an outer impact.  By taking it in hand, and developing an inner locus,  we can chart our relationship landscape with confidence.   By directing our own  mindset and championing our competencies, we  grow in confidence.  We can  be authentic, acknowledging  our strengths and flaws.   Diamonds have brilliant facets and  unique flaws.  By recognizing  our diamond nature we  grow in clarity.

The intrapersonal and interpersonal are unequivocally linked.   If we  are critical or upbeat about ourselves, we are  more likely to be critical or upbeat with others.   It’s either a poison that taints everything or  a ripple effect for constant improvement. Orienteering  from the internal to the external and understanding that everything is related, is how we navigate our relationship map.

In a group,  there is a dynamic, created by the existing culture and the influential players .  Every person  who joins or leaves  the group changes the dynamic.    How you show up  is important.   Clear communication is key to setting the ground rules for how people engage with you.   Defining who you are within the group context  is how you contribute to the creation of the culture.

In a world mediated by social technology, we know lots of people, but what kind of relationship do we have with them.   How do we qualify the value of the those relationships.   Collective intelligence has a social foundation, the healthier your relationships the stronger your group will be collectively

.

Appreciative inquiry, when applied to human relationships,

brings out the best in people,

builds enduring emotional bonds

and lays the groundwork for quality engagements.

The appreciative inquiry model, is normally applied to systems, projects and individual issues to achieve positive outcomes. In this article,we have  focused  the model on human relationships which are always a key component of appreciative inquiry but not always the subject of the inquiry itself.  

Appreciative inquiry brings out the best in people.

Appreciative inquiry is the opposite of problem-solving, and critical inquiry. What we focus on  positive aspects, we emphasize and amplify them.  Thinking the best of people,  brings out the best in them.

Appreciative Inquiry builds enduring emotional bonds.

Knowing  you are valued and your contributions, right or wrong, have meaning, encourages us to show up with positive intent.  To listen to others and provide our responses. We are willing to be less critical of others because others are less critical of us.

Appreciative Inquiry lays the groundwork for quality engagement.

Practising Appreciative Inquiry as part of the culture creates an environment where people are willing to offer more diverse suggestions.  Confident that others will seek to understand, rather than shoot down an idea that deviates from the status quo.

The following definition of appreciative inquiry is from appreciativeinquiry.case.edu:

“Appreciative Inquiry is the cooperative search for the best in people, their organizations, and the world around them. It involves systematic discovery of what gives a system ‘life’ when it is most effective and capable in economic, ecological, and human terms. AI involves the art and practice of asking questions that strengthen a system’s capacity to heighten positive potential. It mobilizes inquiry through crafting an “unconditional positive question’ often involving hundreds or sometimes thousands of people.”

Cooperrider, D.L. & Whitney, D., “Appreciative Inquiry: A positive revolution in change.” In P. Holman & T. Devane (eds.), The Change Handbook, Berrett-Koehler Publishers, Inc., pages 245-263.

Ap-pre’ci-ate, v., 1. valuing; the act of recognizing the best in people or the world around us; affirming past and present strengths, successes, and potentials; to perceive those things that give life (health, vitality, excellence) to living systems 2. to increase in value, e.g. the economy has appreciated in value. Synonyms: VALUING, PRIZING, ESTEEMING, and HONORING.

In-quire’ (kwir), v., 1. the act of exploration and discovery. 2. To askquestions; to be open to seeing new potentials and possibilities. Synonyms: DISCOVERY, SEARCH, and SYSTEMATIC EXPLORATION, STUDY.

The way we do our work affects the way other people do their work.

As such, each person is key to the sustainability of the organization.

Twenty years ago, Peter Senge described the learning organization as a group of people who are continually enhancing their capabilities to create what they want to create.  This concept  has been acknowledged by organisations, and yet, is rarely invested in.

…organizations where people continually expand their capacity to
create the results they truly desire, where new and expansive patterns
of thinking are nurtured, where collective aspiration is set free, and
where people are continually learning to see the whole together.

The social learning theory of Albert Bandura emphasizes the importance of observing and modeling the behaviors, attitudes, and emotional reactions of others.  Social Learning has become a contemporary label for transferring knowledge between individuals on a peer to peer basis.  Social technologies provide a technological conduit for peer to peer knowledge sharing to occur.

The culture and behaviors associated with sharing knowledge  through social learning are poorly developed. Social learning is done predominantly  away from the machine.  It takes place in the informal conversations, behaviors and activities that inform the culture. Technology supports and captures but true social learning is witnessed and adopted by human observation.

Steve Flinn is  Managing Director of ManyWorlds, Inc., an intellectual capital design firm that delivers next generation strategic advice, research, content solutions, and author of the recently published ‘The Learning Layer’. Prior to founding ManyWorlds,  Flinn was a Chief Information Officer, as well as a Vice President of Strategy of the Royal Dutch/Shell Group, which was, at that time, the most valuable company in the world.  Steve recognizes that learning to learn better is the only sustainable competitive advantage that builds the value generating the possibilities of any business.

Social awareness and learning from experience can now be built into our IT systems and evolve the knowledge within the organisation more efficiently. Engendering the emergence of an entirely new phenomenon, an evolving network of people and knowledge. The result is a system that can recommend the right individual or item of knowledge to the right person at the right time.

Harold Jarche, in his critique of Steve Flinn’s Learning Layer commented,  “The key difficulty I see in the implementation of a learning layer is getting people to use it. As a layer, it is not integrated into the work tools. Even if socially aware systems collect and analyze data and feed these into the learning layer, the layer has to be used by people.”

Tools can only capture what people share.  Sharing needs to be an enculturated process.  If you embed learning into the organisation,  people who want to do their work well, feel incentivised to participate in learning and sharing. Then, you grow a sustainable culture, with people who feel accountable about how they deliver their work.

Learning is always going to be human centric. If you are not enculturing learning in a way that is accessible, participatory, rewarding and sharable; the vision will remain a vision.

Bandura’s social cognitive theory emphasizes the role of observational learning and social experience as significant in building cultural norms. Without creating a culture where learning, sharing and mutual accountability is fundamental, and valued, how can social learning be effectively implemented,  measured or sustained?