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	<title>Relationship Management Institute</title>
	<link>http://www.relationshipmanagementinstitute.com</link>
	<description>Enculturing Soft Skills for Social Commerce</description>
	<lastBuildDate>Fri, 12 Mar 2010 01:54:04 +0000</lastBuildDate>
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	<item>
		<title>Daniel Goleman on Social and Emotional Learning</title>
		<description><![CDATA[Research spanning twenty-five years has consistently indicated that soft skill competencies such as self-esteem, initiative, good communication, makes a significant difference in the self efficacy of individuals. Such competencies represent what is now commonly referred to emotional intelligence and are predictive of superior performance in work roles. Can emotional intelligence as a competency go beyond [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/03/daniel-goleman-on-social-and-emotional-learning/</link>
			</item>
	<item>
		<title>Is modern business bad for your mental health?</title>
		<description><![CDATA[ 
 
 
&#8216;By encouraging executives to live a lie and pay daily homage to an inauthentic and unhealthy community, we are sapping the moral authority and strength of the business community. And we are causing many young people to think that they want to avoid it like the plague because they want to be [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/02/is-modern-busines-bad-for-your-mental-health/</link>
			</item>
	<item>
		<title>Assess your soft skills quotient</title>
		<description><![CDATA[

Jim Clemmer co-founded and led The Achieve Group to become Canada’s largest training and consulting company.  He is a clear advocate for grooming leaders and advantaging individuals in the adoption and application of great soft skills.  Jim declares that &#8216;Of course there are some people who remain unconvinced of the value of these [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/02/assess-your-soft-skills-quotient/</link>
			</item>
	<item>
		<title>Soft is the new hard</title>
		<description><![CDATA[
When it comes to taking soft skills seriously is that most bosses  think they are just about &#8216;touchy-feely&#8217; people skills. Soft skills are powerful in creating great workplace environments, happier relationships and better communications. Encompassing listening, sharing with clarity, heightened awareness, both personal and communal, we raise the bar on being self motivated and [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/02/soft-is-the-new-hard/</link>
			</item>
	<item>
		<title>The four principles for building a relationship on trust</title>
		<description><![CDATA[Interpersonal soft skills are significant in their ability to build relationships forged on trust. Honest communication, mutual respect, even where there are differences of world view or personal opinion, integrity and ethical behaviour, contribute to underpinning the trust factor. Trust is required in constructing healthy communities and organisations, and when it upheld, has been seen [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/02/the-four-principles-to-build-a-relationship-on-trust/</link>
			</item>
	<item>
		<title>How to build a positive organisational culture</title>
		<description><![CDATA[The majority of businesses do not fully realise the potential of their workforce and need to benchmark skills and behaviours organisationally. Codes of conduct are the guiding principles and ethical standards set by the employer. Both the employees and the employer are required to comply with it in all of their actions. Managers can do [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/01/how-to-build-a-positive-organisational-culture/</link>
			</item>
	<item>
		<title>Building and protecting your reputation</title>
		<description><![CDATA[The value of a business increasingly lurks
 not in physical and financial assets that 
are on the balance sheet, but in intangibles.

—The Economist, June 12, 1999

The reputation of your business is what precedes it in the marketplace, be you service or product. Building a reputation based on customer centric service, standing by your brand promise and placing an emphasis on happy customers sows dividends in the short and long term.]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/01/building-and-protecting-your-reputation/</link>
			</item>
	<item>
		<title>Manage your reputation through good choices.</title>
		<description><![CDATA[

Choice is important, especially with five generations in the workplace today and greater diversity than ever before. But it’s not just a matter of providing choice. If choice was all that mattered, cash would be the preferred reward for loyalty, incentive and recognition programs. Rather, it’s choice with a purpose. This paper demonstrates why rewards [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/12/manage-your-reputation-through-good-choices/</link>
			</item>
	<item>
		<title>Why developing Relationship Capital is an investment you cannot afford to ignore</title>
		<description><![CDATA[The value of understanding and practicing the skill sets of relationship capital ensure you never suffer from being the topic of the book &#8216;The No Asshole Rule&#8217;. Relationship Capital requires us to act and behave in alignment with the Golden Rule. However, if you work in any reasonable sized organisation, or have made a hasty [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/10/why-developing-relationship-capital-is-an-investment-you-cannot-afford-to-ignore/</link>
			</item>
	<item>
		<title>Human values drive sustainable success</title>
		<description><![CDATA[Understanding the power of a quality relationship management depends a good deal on an awareness of people&#8217;s behaviour and preferences. Soliciting from any group, community or department, what motivates, inspires and provides satisfying experiences is key to creating strong bonds and powerful alliances that drive buy in and support, no matter the context.
Currently relationship management, [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/10/human-values-drive-sustainable-success/</link>
			</item>
	<item>
		<title>Time to demand government and corporate transparency and accountability</title>
		<description><![CDATA[
]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/10/time-to-demand-government-and-corporate-transparency-and-accountability/</link>
			</item>
	<item>
		<title>Good communication is critical</title>
		<description><![CDATA[The art of good communication is priceless in social and professional settings. How often has poorly conveyed information been the predicator of a failed outcome. Delivering your message with humour and clarity will earn the attention of your intended recipient, no matter who they are. Be willling to take an extra moment to ensure that [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/10/good-communication-is-critical/</link>
			</item>
	<item>
		<title>Turning Conversations into Collaboration</title>
		<description><![CDATA[Steve Dale is a passionate advocate of the premise that organisations and enterprises can become smarter, faster, more agile and more innovative by recognising the latent creativity and energy locked up in their most precious and valuable resource &#8211; their people.  This can only be achieved by creating an environment of trust, where conversations [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/09/turning-conversations-into-collaboration/</link>
			</item>
	<item>
		<title>How not to lose friends in business</title>
		<description><![CDATA[Going into business with friends has a very poor track record. Frequently, both are lost. It doesn&#8217;t have to be that way if you all conduct yourselves as if you were working with any business commitment. Moving from informal to formal is a skill that good relationships can accommodate when everyone understands that there are [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/09/how-not-to-lose-friends-in-business/</link>
			</item>
	<item>
		<title>Will accountability renew trust?</title>
		<description><![CDATA[ In the wake of the recent revelations of UK politicians financial expenses abuses, provoked the last straw for the british populace. The continuous erosion of public trustÂ met the usual swathe of promises, assurancesÂ which only demurred into aÂ flagrant ignoring of public opinion finally diminished the last vestige of respect. The people now demand full accountability, [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/09/will-accountability-renew-trust/</link>
			</item>
	<item>
		<title>Reputation Management</title>
		<description><![CDATA[Reputation management has become a necessity since the sweeping uptake of social computing. Reputation management criteria facilitate and automate the process of determining trustworthiness, a central component to all meaningful human interaction, especially interpersonal relationships.
Reputation is generally an outworking of character or behaviour, i.e., what an individual or organization is reknowned and is different from [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/09/reputation-management/</link>
			</item>
	<item>
		<title>Honesty and respect, can you lead without these traits?</title>
		<description><![CDATA[Robb Thompson is the founder and President of Robb Thompson International, an innovative company that focuses on developing leadership skills with integrity. His coaching centres onÂ  personal excellence and character development. Recently he wrote on the necessity of honesty as a core value and respect as a mandatory skill:

&#8216;Periodically, as leaders, we are quick to [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/08/honesty-and-respect-can-you-lead-without-these-traits/</link>
			</item>
	<item>
		<title>Pay It Forward with Random Acts of Kindness</title>
		<description><![CDATA[
How to Pay It Forward
from wikiHow - The How to Manual That You Can Edit
The world can seem like an unfriendly, threatening place, yet we all want safety, health, and happiness for ourselves and our loved ones.  How can one ordinary person -- you or me -- make a positive difference in this world? [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/08/pay-it-forward-with-random-acts-of-kindness/</link>
			</item>
	<item>
		<title>How to negotiate in the new economy</title>
		<description><![CDATA[Tough times bring new skill sets in bartering and negotiation. People with strong relationship capital have already laid the ground for exchange as an economic transaction because they have buiilt trust. You can learn how to do this. The Relationship Management Institute offers online training in high level negotiating delivered by an industry expert. It&#8217;s [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/08/how-to-negotiate-in-the-new-economy/</link>
			</item>
	<item>
		<title>Theories of cultural evolution and social evolution</title>
		<description><![CDATA[Sociocultural evolution(ism) is an umbrella term for theories of cultural evolution and social evolution, describing how cultures and societies have developed over time. Although such theories typically provide models for understanding the relationship between technologies, social structure, the values of a society, and how and why they change with time, they vary as to the [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/07/342/</link>
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