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	<title>Relationship Management Institute</title>
	<link>http://www.relationshipmanagementinstitute.com</link>
	<description>Enculturing Soft Skills for Social Commerce</description>
	<lastBuildDate>Tue, 31 Aug 2010 21:10:49 +0000</lastBuildDate>
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		<title>Building Relationships with Appreciative Inquiry</title>
		<description><![CDATA[Appreciative inquiry, when applied to human relationships, brings out the best in people, builds enduring emotional bonds and lays the groundwork for quality engagements. The appreciative inquiry model, is normally applied to systems, projects and individual issues to achieve positive outcomes. In this article, RMI  has  focused  the model on human relationships which are always [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/08/the-benefits-of-building-relationships-with-appreciative-inquiry/</link>
			</item>
	<item>
		<title>You can&#8217;t build a shared vision if there is no sharing.</title>
		<description><![CDATA[The way we do our work affects the way other people do their work. As such, each person is key to the sustainability of the organization. Twenty years ago, Peter Senge described the learning organization as a group of people who are continually enhancing their capabilities to create what they want to create.  This concept [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/08/you-cant-build-a-shared-vision-if-there-is-no-sharing/</link>
			</item>
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		<title>Transactional Analysis in Human Interactions</title>
		<description><![CDATA[Qualia Soup and Theramin Trees have produced a series of informative videos on transactional analysis.]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/08/transactional-analysis-in-human-interactions/</link>
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		<title>Guiding Growth in Living Organisations</title>
		<description><![CDATA[What is the value of cultivating robust relationships? Why bother enculturing abstract  ideas  such as authenticity  trust, accountability and willingness? The value of laying the ground work emerges when it is time for growth and change. A healthy culture can be engaged with a gentle hand , build a structure  for the  living network  and [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/07/guiding-growth-in-living-organisations/</link>
			</item>
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		<title>The Journey Towards Authenticity</title>
		<description><![CDATA[Authenticity is the degree to which one is true to one&#8217;s own personality, spirit, or character, despite external pressures. Becoming authentic is an ongoing process of self-discovery that includes realizing our personal and collective potential and acting on that potential. Part of the process is accepting  responsibility for our choices and their consequences. The process [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/07/the-journey-towards-authenticity/</link>
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		<title>The Importance of Human Relationships in Chaordic Organisations</title>
		<description><![CDATA[When Chaordic design principles are applied within an organization the result is a, sustainable, dynamic culture that withstands change. Developing a fully self-organizing, self-governing chaordic organisation is a deeply integrated, iterative process. The term Chaordic was coined by Dee Hock the founder and former CEO of the VISA credit card association. He says: &#8220;By Chaord, [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/06/iterating-towards-chaordic/</link>
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		<title>Fritjof Capra on The Dynamics of Culture</title>
		<description><![CDATA[In Fritjof Capra&#8217;s 2002 book The Hidden Connections he uses the principles of complexity theory to analyze human interactions. In order to be sustainable, the principles underlying our social institutions must be consistent with the organization that nature has evolved to sustain the web of life . In this book he shows how the theoretical [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/06/fritjof-capra-on-the-dynamics-of-culture/</link>
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		<title>Respect is the basis of quality relationships</title>
		<description><![CDATA[&#8220;Diversity transcends race and gender, affirmative action and Equal Employment Opportunity. It must encompass a fundamental appreciation of one another and a respect for both our similarities and our differences. It must include a heartfelt respect in attitude and in behavior towards those of different race, gender, age, sexual orientation, ethnicity and those with disabilities. [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/05/respect-is-the-basis-of-quality-relationships/</link>
			</item>
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		<title>Social Media: A tool not a life style.</title>
		<description><![CDATA[Gary Vaynerchuk and Kathy Sierra discuss their personal re evaluation of social media engagement. You can step away from the machinery and smell the roses without fearing missing a tweet or ingesting some critical piece of information that might give you new insight. Being connected doesn&#8217;t mean littering every hour of your waking existence with [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/05/social-media-a-tool-not-a-life-style/</link>
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		<title>Becoming Aware of our Social Cognitive Biases</title>
		<description><![CDATA[A cognitive bias is the human tendency to draw incorrect conclusions in certain circumstances based on cognitive factors rather than evidence. Such biases are thought to be a form of &#8220;cognitive shortcut&#8221;, often based upon rules of thumb, and include errors in statistical judgment, social attribution, and memory. Eric Fernandez of The Royal Society of [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/05/becoming-aware-of-our-social-cognitive-biases/</link>
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		<title>The relationships of networks</title>
		<description><![CDATA[Is there a hidden influence in social networks? We are all enmeshed within social networks of family, friends, colleagues and more. Is it possible that a variety of traits, including happiness or obesity, can spread from person to person? In this TED presentation, Nicholas Christakis suggests that your location in the network might impact your [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/05/the-relationships-of-networks/</link>
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		<title>People, Culture and Leadership</title>
		<description><![CDATA[Company culture is defined as the &#8216;distinctive personality of the organization&#8217;. How individual behaviour impacts the working environment reveals and reflects the accepted culture.  Through attitudes about teamwork, problem solving, customer service, productivity, and quality, what is revealed is the embedded nature of &#8216;how things get done around here&#8217;.  It is a company&#8217;s culture that [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/03/people-culture-and-leadership/</link>
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		<title>Daniel Goleman on Social and Emotional Learning</title>
		<description><![CDATA[Research spanning twenty-five years has consistently indicated that soft skill competencies such as self-esteem, initiative, good communication, makes a significant difference in the self efficacy of individuals. Such competencies represent what is now commonly referred to emotional intelligence and are predictive of superior performance in work roles. Can emotional intelligence as a competency go beyond [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/03/daniel-goleman-on-social-and-emotional-learning/</link>
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		<title>Is modern business bad for your mental health?</title>
		<description><![CDATA[&#8216;By encouraging executives to live a lie and pay daily homage to an inauthentic and unhealthy community, we are sapping the moral authority and strength of the business community. And we are causing many young people to think that they want to avoid it like the plague because they want to be authentic. For that [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/02/is-modern-busines-bad-for-your-mental-health/</link>
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		<title>Assess your soft skills quotient</title>
		<description><![CDATA[Jim Clemmer co-founded and led The Achieve Group to become Canada’s largest training and consulting company. He is a clear advocate for grooming leaders and advantaging individuals in the adoption and application of great soft skills. Jim declares that &#8216;Of course there are some people who remain unconvinced of the value of these &#8220;soft skills.&#8221; [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/02/assess-your-soft-skills-quotient/</link>
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		<title>Soft is the new hard</title>
		<description><![CDATA[When it comes to taking soft skills seriously is that most bosses think they are just about &#8216;touchy-feely&#8217; people skills. Soft skills are powerful in creating great workplace environments, happier relationships and better communications. Encompassing listening, sharing with clarity, heightened awareness, both personal and communal, we raise the bar on being self motivated and professionally [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/02/soft-is-the-new-hard/</link>
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		<title>The four principles for building a relationship on trust</title>
		<description><![CDATA[Interpersonal soft skills are significant in their ability to build relationships forged on trust. Honest communication, mutual respect, even where there are differences of world view or personal opinion, integrity and ethical behaviour, contribute to underpinning the trust factor. Trust is required in constructing healthy communities and organisations, and when it upheld, has been seen [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/02/the-four-principles-to-build-a-relationship-on-trust/</link>
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		<title>How to build a positive organisational culture</title>
		<description><![CDATA[The majority of businesses do not fully realise the potential of their workforce and need to benchmark skills and behaviours organisationally. Codes of conduct are the guiding principles and ethical standards set by the employer. Both the employees and the employer are required to comply with it in all of their actions. Managers can do [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/01/how-to-build-a-positive-organisational-culture/</link>
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		<title>Building and protecting your reputation</title>
		<description><![CDATA[The value of a business increasingly lurks
 not in physical and financial assets that 
are on the balance sheet, but in intangibles.

—The Economist, June 12, 1999

The reputation of your business is what precedes it in the marketplace, be you service or product. Building a reputation based on customer centric service, standing by your brand promise and placing an emphasis on happy customers sows dividends in the short and long term.]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2010/01/building-and-protecting-your-reputation/</link>
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		<title>Manage your reputation through good choices.</title>
		<description><![CDATA[Choice is important, especially with five generations in the workplace today and greater diversity than ever before. But it’s not just a matter of providing choice. If choice was all that mattered, cash would be the preferred reward for loyalty, incentive and recognition programs. Rather, it’s choice with a purpose. This paper demonstrates why rewards [...]]]></description>
		<link>http://www.relationshipmanagementinstitute.com/2009/12/manage-your-reputation-through-good-choices/</link>
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