A company’s true character is expressed by its people. The strongest opinions, good, bad and indifferent (yes, apathy is equally considered as an indicator), about a company are shaped by the conversations and actions of all employees. A task force of the Arthur W. Page Society, a select membership organization for senior public relations and corporate...

I empathise with those who are finding the pressure to adapt to the digital environs an endless and ever demanding requirement to keep abreast of an accelerating world. Never has there been a time when forging Relationship Capital with peers, colleagues and associates has been more relevant or essential. In the current global climate we all need to understand...

The first ‘The Relationship Management Institute’ award goes to Zappos for embracing social media to create an open, transparent and collaborative company with blogs, tv and great UI. The website is a testimony to all that can be accomplished with dynamic and interactive media for both customers and staff alike. Zappos is an extraordinary success...